The following are useful advocacy and training resources on the issue of reasonable accommodation:
1. United Nations Economic and Social Commission for Asia and the Pacific (ESCAP), Accessibility for All: Good practices of accessibility in Asia and the Pacific to promote disability-inclusive development, 2016 (pdf)
This publication seeks to support policymakers in promoting accessibility at a policy and practical level. It contains information on relevant global and regional mandates that support and promote disability-inclusive development and accessibility, with a view to demonstrate the multi-faceted value of focusing on disability and accessibility policies to achieve broader development goals. Readers will learn about the core concepts of disability and accessibility, and be empowered with knowledge on standards, tools and means of promoting accessibility.
Furthermore, this publication will outline and analyse examples of good practices of accessibility identified in Asia and the Pacific. The majority of the good practices featured in this publication were initially discussed at two international and multi-stakeholder workshops that took place in 2014 and 2015, with a few additional examples drawn from Pacific island member States. The selection of practices for this publication is based on their embodiment of the principles of accessibility, demonstrated success, measurable impact on the community, and their adaptable and replicable nature.
2. European Commission, Reasonable Accommodation beyond Disability in Europe?, 2013 (pdf)
This report discusses the merits and drawbacks of extending the duty to provide for reasonable accommodation beyond disability, with a focus on the discrimination grounds covered by the European network of legal experts in the non-discrimination field (race and ethnic origin, religion and belief, age and sexual orientation). It chiefly focuses on the question of whether the concept of reasonable accommodation is superfluous beyond disability because other tools are in place (e.g. good practices, dynamic interpretation of indirect discrimination, etc.).
The report is useful to understand the basic legal frameworks of reasonable accommodation in the US, Canada, Council of Europe, European Union and individual EU Member States. It also analyzes the reasons why disability might be the only ground giving rise to the duty of reasonable accommodation in certain jurisdictions but not others.
3. International Telecommunications Union, G3ict, and the Centre for Internet and Society, e-Accessibility Policy Handbook for Persons with Disabilities, 2010 (pdf)
Digital Accessibility is a key mandate of the Convention on the Rights of Persons with Disabilities. Whereas the Convention mandates desired outcomes, it does not prescribe specific digital accessibility solutions or references. The Toolkit is therefore designed to support States parties to the Convention in identifying the requirements of Article 9 of the Convention and analyzing local gaps in digital accessibility programs and policies, provide a framework for the development of policies and strategies for mainstreaming digital accessibility at national, regional and international levels, serve as a global electronic repository of policies, international standards, good practices and technical references on digital accessibility, facilitate the design of effective policy frameworks responding to the needs of e-inclusiveness principles covering Communication, Information & Services, promote accessible and assistive ICT applications by fostering public-private cooperation in order to expand ICT usage by persons with disabilities and provide specific guidance to adequately address key issues of particular relevance to developing country environments.
4. United Nations Development Programme (UNDP) Malaysia, A Review of the International Best Practice in Accessible Public Transportation for Persons with Disabilities, 2010 (pdf)
This report provides an international overview of the key technical issues on accessible public transportation for persons with disabilities. It begins with a brief description of the prevalence of disability and factors that influence accessibility. It also explains why safe and convenient pedestrian infrastructure is particularly essential for persons with disabilities if they wish to satisfactorily access public transport. It then provides a discussion on design requirements and best practices for vehicles, bus stops and bus and train stations as well as important arguments on the importance of signage and information. The report also illustrates best practices for training courses for transport providers and transport users as these have been among the central elements for making public transport services more accessible. The report also explains how some of the barriers faced by persons with disabilities are often an unintentional result of particular policies of government and transport operators.
5. Republic of South Africa Department of Public Service and Administration, Handbook on Reasonable Accommodation for People with Disabilities in the Public Service, 2007 (pdf)
This Handbook on Reasonable Accommodation for People with Disabilities is a Public Service innovative, creative and visionary tool to fast track the efforts of ensuring an all inclusive Public Service towards restoring human dignity, the inherent right to work and economic independence, and to social justice. It serves as a tool to capacitate and empower people with disabilities towards being independent and self reliant in the workplace, with minimal assistance or reliance on collegial support.
6. European Center for Excellence in Personal Assistance, Model National Personal Assistance Policy, 2004 (pdf)
This Policy, compiled by persons with disabilities themselves, is created with the aim to promote self-determination and full citizenship for persons with extensive disabilities. It is designed to enable as many assistance users as possible to exercise the degree of control over their services which they prefer at any given situation in their lives by – providing assistance users with purchasing power which, in turn, creates a market for assistance services with a multitude of service providers with different service delivery solutions, – eliminating monopolies, public or private, in the provision of assistance services. As a policy document, the text is primarily addressed to lawmakers and those working for changes in personal assistance legislation. Its focus is not on prescribing service delivery solutions but on creating the legal and financial framework that promotes diversity and quality in service provision. As a model policy it may, at best, describe the ideal legislation, not the strategy in getting there. It shows the destination, but not the road map.
7. New Zealand Human Rights Commission, Reasonable accommodation of persons with disabilities in New Zealand (pdf)
This guide provides a useful summary of what reasonable accommodation means, the types of barriers that make it difficult or impossible for persons with disabilities to be accommodated and examples of what is considered reasonable. It also provides guidance for organizations, including explaining the benefits associated with providing reasonable accommodation, how to devise policies, procedures and services with reasonable accommodation in mind, including the use of Universal Design. It concludes with guidance to persons with disabilities on what their rights to reasonable accommodation are, how to effectively communicate requests for reasonable accommodation and how to make a complaint.